For some reason I didn't see that option first when I wrote this message or
it seemed to be absent. The problem is solved now, scrapped the idea of
classifying by custom field and instead using regex to search inside
subject & content.
On Wed, Jul 6, 2016 at 5:56 PM, Jim Brandt
Each scrip has a stage that is set as part of the configuration through
the web UI. You should be able to find it on the Applies to tab when
configuring the scrip. By default, it will be set to Normal. To get the
scrip to run at the end in batch mode, you need to set that to Batch and
save the
The use case is simple,
I want to move tickets to different queues based on a custom field and
this should happen when the agent is replying. So transaction is the
best place to introduce such a field.
--
Nilesh
On Tue, 2016-07-05 at 20:00 +0530, aniket tripathy wrote:
> Hi Nilesh,
>
> Can
Can you provide some example?
On the wiki I saw some scrip which was testing the return value of
TransactionBatch method, but now after doing that I don't see the log.
In custom action commit code:
my $batch = $self->TicketObj->TransactionBatch;
if($batch) {
RT::Logger->info("transaction
On 6/30/16 11:41 PM, Nilesh wrote:
Hi,
I'm trying to assign the ticket to a queue based on a transaction
custom field, but I am unable to fetch the custom field in my scrip.
Scrip details:
Condition: On correspond
Action: User defined
Template: Blank
Custom condition:
1;
Custom action
Hi,
I'm trying to assign the ticket to a queue based on a transaction
custom field, but I am unable to fetch the custom field in my scrip.
Scrip details:
Condition: On correspond
Action: User defined
Template: Blank
Custom condition:
1;
Custom action preparation code:
1;
Custom action commit
