At the top of each ticket view there's a menu of links, typically containing "Open - Steal --- Comment - Reply - Forward - Resolve".
Is there a way to add an extra item to this menu ? I'm thinking a "Reject" shortcut which would link to the same ticket resolution form as "Resolve", except with "DefaultStatus=rejected". About the only thing I could find that's configurable related to this is "Set($ResolveDefaultUpdateType, 'Comment');", which I could presumably use to have the closing comments be visible to the requestor. But I'd like to add a convenient "Reject" link side by side with "Resolve", and wonder if it's possible at all ? Thanks much, --Gabriel -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
