Hi, Dear experts, I'm writing my first scrips, and I wanted to know If I'm heading in the write direction:
When a ticket is created by requestor [EMAIL PROTECTED]; I want joe's boss to be added autmatically as second requestor: if( $self->TicketObj->RequestorObj->Id = "[EMAIL PROTECTED]") { $self->TicketObj->AddRequestor( "[EMAIL PROTECTED] ); } return( 1 ); Thanks a lot ! Adrien -- Adrien Laurent CEO 514 284 2020 x 202 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com