Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

If you modify the code in place, your changes will get overwritten when you upgrade (even a minor upgrade). In general, options for changes are: 1) Change in place. Will get squashed on upgrade, so keep a copy somewhere and make a note to reapply after upgrades. 2) Create a local directory

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

Thanks, Jim, for enumerating options. I'm not sure where we'll go with this yet. Just for the time being I think we are going to use the REST API to generate the specific report we need and then work on making RT behave more as we think it should. I still think it makes no sense at all to

[rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

I do see in the code how to display the TimeLeft in minutes. Now I wonder if I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. Should this be done in a local callback? The example given is for adding a new search column but in this case I just want to override what is

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

On Mon, Feb 1, 2016 at 2:08 PM, Keith Creasy wrote: > I do see in the code how to display the TimeLeft in minutes. Now I wonder if > I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. I wouldn't. Should this be done in a local callback? This is what I'd