RT Version: 3.4.6 OS: RHES4 2.6.9-67.ELsmp In our environment currently, there does seem to be a need to make users steal a ticket before they pass it to another user. So, this just creates an extra unneeded step. If anyone knows how to disable the requirement to steal tickets to re-assign them, I would be very interested.
Thank you. ---------------- Chance Ervin Senior Systems Engineer Intelenet Communications No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 270.2.0/1497 - Release Date: 6/11/2008 8:32 AM _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
