Re: [rt-users] Duplicate ticket detection at OnCreate

2015-01-22 Thread Kevin Falcone
On Tue, Jan 20, 2015 at 10:49:48AM +1100, Chris Herrmann wrote: duplicate tickets on creation? I know there's a Nagios plugin - but these aren't Nagios tickets so you don't have a system changing state. In this case the emails all have identical subject tags (like SUBJECT: Warning backup

Re: [rt-users] Duplicate ticket detection at OnCreate

2015-01-22 Thread Vegard Vesterheim
On Thu, 22 Jan 2015 16:48:13 -0500 Kevin Falcone falc...@bestpractical.com wrote: Heck, you could filter at the mail level using bin/rt to search for tickets and blackhole mail from getting to RT if you find tickets with the same subject. Yes, we do exactly that for a similar case, it works

[rt-users] Duplicate ticket detection at OnCreate

2015-01-19 Thread Chris Herrmann
Hi all, we have many systems that generate emails on conditions (success, fail, warn etc), and many of these will quite vocally notify you when something goes wrong. So if you have 100 systems all emailing you every 5 minutes about the same underlying problem... the queue rapidly gets out of