-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Pierre Buhas
Sent: 20 January 2011 09:14
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Email Queue Routing
This is my loop on the queues which is not working..
my $queues = new RT
Hello,
I am trying to customize one Scrip I found (
http://requesttracker.wikia.com/wiki/EmailRouting) ..
Now what I would like to do is automatically routing and creating the ticket
in the right queue by looking at a queues customField MailDomain where I
store the domain name like: \@gmail\.com
Pierre,
Have you tried other methods? If all the email is coming into the same
Queue, why not just move them to another Queue based on the CustomFiled
Value (I'm assuming your using CommandByMail for that). I do this for
several Queues. We have a Triage Queue that receives the email tickets and
Hi Kenneth,
I suppose you are talking about a ticket CF. But in this case I presume you
need to set this CF manually when it falls into your triage queue.
Here I was thinking about a Queue CF that will be defining the email
extension (like @bestpractical.com) so that all the tickets sent by
the
List,
Opps.
On Wed, Jan 19, 2011 at 1:33 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Pierre,
No, I was talking about a CF that is already set up with pre-defined values
Select One. Each/or severl values can be used to correlate to a Support
Queue.
If you are using COmmandByMail, then a
On Wed, Jan 19, 2011 at 02:09:38PM +, Pierre Buhas wrote:
my %domain_map = ();
my $queues = new RT::Queues(RT::SystemUser);
foreach my $queue ($queues-Next) {
$domain_map { $queue-FirstCustomFieldValue('MailDomain') } = $queue-Name;
}
That really wants to be a while ( my
