Just an FYI, it might simplify things in the future if you access things as
directly as possible. Some prefer to do this, some don't I guess.
For Example - instead of:
my $ticket = $self->TicketObj; $ticket->SetOwner($value)
You might do:
$self->TicketObj->SetOwner($value)
Or even:
$self->Tick
Solved my own issue, I was mis-reading the error. Final solution for the
postcmd: my $ticket = $self->TicketObj; $ticket->SetOwner($value)|
Josh C
On Tue, Sep 1, 2015 at 2:46 PM, Josh Coombs wrote:
> I'm working on switching from individual per Queue custom scrips in Perl
> to using ExtractCus
I'm working on switching from individual per Queue custom scrips in Perl to
using ExtractCustomFields for populating ticket data on creation via
incoming email. So far I've gotten the basics working, but I'm running
into a brick wall changing the ticket owner.
What we had as a scrip, pruned down