Re: [rt-users] Fwd: How to Assign a value to a Custom Field using Requestor Real Name

On Thu, Feb 10, 2011 at 01:25:19PM -0500, Joe Kirby (gmail) wrote: RT::CustomField-new( $QueueObj-*??Requestor.RealName?? $self-TicketObj-Requestors-UserMembersObj-First-RealName returns only the first requestor of the ticket if there is more than one requestor...

[rt-users] Fwd: How to Assign a value to a Custom Field using Requestor Real Name

My users would like to have reports on their RT-at-a-Glance page which would parse out their tickets from several queues into a report grouped by the requestors initial of their last name. For example group 1 may be A-F, Group 2 G-K, etc. I was thinking of having a Custom Field associated