Thank you both.
These are groupings of the _rights_ themselves, not
groupings of _things_ rights are granted to.
That was my major hang-up. I didn't really understand
what they were.
Ken,
We've been using RT 3.x for ~6 years now. This new
organizational UI element threw me off in 4.x.
On
So. Confused.
What makes something 'General'?
What makes something 'Staff'?
What makes something 'Administrator'?
RT has the most confusing rights system I have ever
seen, even in 4.x :(
Is there a 4.x write-up on this stuff?
RT Training Sessions
On 01/18/2012 03:08 PM, Jeff Blaine wrote:
So. Confused.
What makes something 'General'?
What makes something 'Staff'?
What makes something 'Administrator'?
These are groupings of the _rights_ themselves, not groupings of
_things_ rights are granted to.
It splits up an otherwise pretty
Jeff,
The rights offered by RT for managing Queues/tickets are categorized in a
way that is most common to general use.
That doesn't mean you can't grant an Administrator right to someone that
isn't a manager or anything like that.
The best thing to keep in mind about these rights is how does
