2009 13:33
To: Simon Dray
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help needed Problems with RT::SLA (Newbie alert) setup
and config
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
2) Have you applied SLA Custom Field? I
-users] Help needed Problems with RT::SLA (Newbie alert) setup
and config
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
>>I have tried both with and without prior to yelling for help
2) Have you applied SLA Custom Field? I think you s
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
2) Have you applied SLA Custom Field? I think you skipped "make
initdb" step and created CF manually. This is fine, but you must apply
this CF globally or to a queue.
On Fri, Apr 24, 2009 at 4:05
Hi
We are running 3.8.2 with SLA version 2
I have added the RT::SLA and configured it in the RT_Siteconfig
I have create a custom field which applies the SLA to Tickets and enabled it in
the Global for Tickets,
My config looks like this
# SLA config
Set( %RT::ServiceBusinessHours, (
0 => { Na
