Hi,
Have you seen the following:
http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours
As you can see your %ServiceBusinessHours looks different. If you need
only one schedule then name it Default and it would be used for all
agreements by default.
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
I have an SLA - General which sets a due date to +4 hours, this works great.
But I cannot seem to get it
On 15/10/10 10:49 AM, Slicer085 wrote:
Hi There,
I have Upgraded to 3.8.8, have installed all the correct modules and things
are looking good.
I have an issue with the RT::Extension::SLA Extension working with
BUSINESS::HOURS.
snip
Any suggestions?
Further to this...
If I set the hours