Re: [rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

2010-10-18 Thread Ruslan Zakirov
Hi, Have you seen the following: http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours As you can see your %ServiceBusinessHours looks different. If you need only one schedule then name it Default and it would be used for all agreements by default.

[rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

2010-10-14 Thread Slicer085
Hi There, I have Upgraded to 3.8.8, have installed all the correct modules and things are looking good. I have an issue with the RT::Extension::SLA Extension working with BUSINESS::HOURS. I have an SLA - General which sets a due date to +4 hours, this works great. But I cannot seem to get it

Re: [rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

2010-10-14 Thread Leigh Havas
On 15/10/10 10:49 AM, Slicer085 wrote: Hi There, I have Upgraded to 3.8.8, have installed all the correct modules and things are looking good. I have an issue with the RT::Extension::SLA Extension working with BUSINESS::HOURS. snip Any suggestions? Further to this... If I set the hours