subject:"\[rt\-users\] How do I change the default action"

[rt-users] How do I change the default action

2010-10-21 Thread Bass, Janet E.

How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor? I made a scrip that is supposed to on resolve send an email to the requestor but that only works if the ticket owner changes the drop down. We always strive to have

Re: [rt-users] How do I change the default action

2010-10-21 Thread Paul

Hi Janet, See http://wiki.bestpractical.com/view/ResolveSendsReply Cheers, Paul On 10/21/2010 11:07 AM, Bass, Janet E. wrote: How do I change the default action on resolve to reply to requestor from Comments not sent to requestor TO reply to requestor? I made a scrip that is supposed to on

Re: [rt-users] How do I change the default action

2010-10-21 Thread Kenneth Crocker

Janet, we do it by including comments in the template. Below is our resolved template: === Subject: Request Titled: {$Ticket-Subject} has been Resolved! This ticket has been resolved. DO NOT REPLY to this message!