On Thu, Jan 16, 2014 at 12:29:12PM -0800, rwzoerner wrote:
I found a list of condition snippets that was great, but for all it had, it
missed any examples related to when a new requestor is added.
One scenario is that technicians frequently take a phone call and create the
ticket for the
Emmanuel,
Thanks for great input but those things we are already doing.
The key, though, is that when a new requester IS added, for any reason,
they need to receive an email (the Autoreply template, actually) letting
them know. That's what I need the condition for - how to trap the
addition of
On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote:
Emmanuel,
Thanks for great input but those things we are already doing.
The key, though, is that when a new requester IS added, for any reason,
they need to receive an email (the Autoreply template, actually) letting
Thanks! I think that is exactly what I needed.
-Rick
On 1/17/2014 9:52 AM, Emmanuel Lacour [via RequestTracker] wrote:
On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote:
Emmanuel,
Thanks for great input but those things we are already doing.
The key, though, is that when
I found a list of condition snippets that was great, but for all it had, it
missed any examples related to when a new requestor is added.
One scenario is that technicians frequently take a phone call and create the
ticket for the requestor. That makes them the requestor and then they have
to go
