Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
Hi Rick, I should mention you'll want to make sure that stuff is sorted in chronological order before you cycle through the transactions too. You don't want them to be out of order or people will get confused. Put these two lines before the while() loop: $Transactions->OrderBy; # Default sort

Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
Hi Rick, For the complete history of a ticket you need to first load the tickets transactions and then select those you want to cycle through - then cycle through them and only printing the create and correspond content. In the template try something like this code block: { # Select which t

[rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Rick Zoerner
Hi, I have set up an approval process for invoices that is working perfectly up to the paying part. However, to finish it up I have 2 tasks I can't figure out on my own. 1) I need to be able to send the entire "History" of the ticket in an email, and, 2) Attach any and all attachments from