Hi.
I'm writing a scrip.
In that scrip, I have no trouble getting the value of a custom field that the
user set.
I get the value with: $CF_Value = $self-TicketObj-FirstCustomFieldValue(
'Colors' );
But I don't know how to get the content from the Description value for that
same field?
To be
Sorry for being annoying. Does anyone have any idea on this?
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Hi,
This is description of a value that is not stored along with value on the
ticket or other object value is set on. The only way is to get list of
values, find one that was set on the object and get description. External
Custom Field Values are very sensitive to methods called on collection or
Hi All,
I've got a problem with the Custom Field description issue. I created a
custom field named Contact, and when a new ticket is created, I use scrip
to add this Contact user to Requestor list.
I remember that when we set the ExternalValues with code below, we would
pass a description to RT
