Hey guys,
I'm using Request Tracker 3.8.4 and Asset Tracker 1.2.4 on a Debian Etch
box. RTFM 2.4.2 is also installed.
When a ticket is created/updated/resolved, I'm trying to search the
contents of the ticket for an asset's hostname. If the hostname is
mentioned in the ticket, then I'd like for
Brett,
I would look at the ExtractCustomFields extension to see how it search
the ticket. However your job is much harder because you have to
recognize all asset names, unless you require the asset be referred to
with a specific format, could make it a bit easier.
-Todd
On Thu, Jul 9, 2009 at
Todd (and others),
Thanks, I'm looking through ExtractCustomFields and trying to figure out
what's going on. I do have a very specific name format for the assets so
it shouldn't be too bad.
I've realized that I'm not going to be able to figure this out
immediately. Are there any good resources
