[rt-users] Include articles when creating a new ticket

2013-04-04 Thread charlyc...@yahoo.com.ar
Hi, Do you know if it is possible to include an article when creating a new ticket? I'm running RT 4.0.8. Thank you. Charly

Re: [rt-users] Include articles when creating a new ticket

2013-04-04 Thread Kevin Falcone
On Thu, Apr 04, 2013 at 12:36:47PM -0700, charlyc...@yahoo.com.ar wrote: Do you know if it is possible to include an article when creating a new ticket? I'm running RT 4.0.8. The first config option here: http://bestpractical.com/rt/docs/latest/RT_Config.html#Articles -kevin