[rt-users] Issue resolving tickets in SelfService

2008-05-05 Thread lists_rt
Hello all!I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to resolve an open ticket, the ticket will be set to "Resolved" but then re-open immediately due to their correspondence being added to the ticket *after*

[rt-users] Issue resolving tickets in SelfService

2008-04-29 Thread RT Lists
Hello all! I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to resolve an open ticket, the ticket will be set to Resolved but then re-open immediately due to their correspondence being added to the ticket *after*