I have 2 ticket CFs (Version_No and Product)
i currently have a perl script to update the Version_No CF drop down list
from an external database with a manually set Where value set in the code.
(This all works fine for controlling the drop down list values to show only
the version numbers for the
I had a similar need. But instead of connecting to an external database
from within RT, I put together 2 scripts to check for content change and
dump and load my custom fields in cron. In my case, I was pulling time
sheet codes which are:
client_project and task_code. Each client_project has
