Thanks for the reply, Kenn - I want the users to be able to be assigned the
ticket by the admin, but I don't want them to be able to change any ticket
assignments themselves. So Joe is in the Users group, and Sam is in the Admin
group. Sam needs to be able to assign ownership of a ticket to
On Thu, Feb 17, 2011 at 08:06:03AM -0600, Jon Baker wrote:
Thanks for the reply, Kenn - I want the users to be able to be
assigned the ticket by the admin, but I don't want them to be able
to change any ticket assignments themselves. So Joe is in the Users
group, and Sam is in the Admin
Jon,
Well, here's a thought.
1) For each Queue you want this type of situation, either make the
assigner the AdminCc, or create a group for just those users allowed to
assign tickets.
2) Then create scrip for that Queue that is conditioned by ChangeOwner and
in the action section, check to see
I was able to sort of hack it into resetting the ownership if someone outside
of the group attempts to change it. I created a scrip on Owner Change with
the following custom action:
my $GroupObj = RT::Group-new( $RT::SystemUser );
$GroupObj-LoadUserDefinedGroup( 'IT Admin' );
my $PrincipalObj
That's what I ended up doing and it looks like it's working great. Here's the
scrip action that I ended up using in case anyone else is looking for the
solution:
my $GroupObj = RT::Group-new( $RT::SystemUser );
$GroupObj-LoadUserDefinedGroup( 'IT Admin' );
my $PrincipalObj = RT::Principal-new(
...@lists.bestpractical.com] On Behalf Of Jon Baker
Sent: 17 February 2011 18:19
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ModifyTicket/Steal/Take privileges
That's what I ended up doing and it looks like it's working great. Here's
the scrip action that I ended up using
I'm a little hesitant to change the source code just because I know I'll forget
I did it when I install the next update - also, this is only affecting one
queue. I'm also not too concerned as it is the IT Staff group that is being
assigned the tickets, and they are told not to change the
I am trying to set up a group in a queue that has the ability to change the
status but not the owner; i.e. can't steal/take it (a different group is
assigning tickets to them and they're not allowed to get out of it) but they
need to be able to resolve their own tickets.
It seems to me that
Jon,
Remove the right to OwnTicket as well as Steal and Take. You can grant
the ModifyTicket to that group as well as ShowTicket and that way they
can See tickets in a Queue, Modify them, but not Own them.
Kenn
LBNL
On Wed, Feb 16, 2011 at 3:24 PM, Jon Baker jba...@wgm.us wrote:
I am trying
