I am having problems where some of my users are re-assigning tickets to other
people (who have different queues) without changing the queue - so the new
owner can't see it. Also, sometimes they are changing the queue, but not the
owner, so again, the people in the new queue can't see it.
I am having problems where some of my users are re-assigning tickets to
other people (who have different queues) without changing the queue - so the
new owner can't see it.
Arguably, the solution is to give the pseudo-group Owner the necessary
rights. That way users can access tickets
