Yes sorry you're right !
I had in my 2 users the mail and now the field requestor is filled by
default with the mail and the expected behavior works !
Now i'm going to test IgnoreOnStatus to see if we can stop SLA on specific
ticket status.
Many thanks for your time and your advices, it was very
On Tue, Oct 1, 2013 at 6:18 PM, Abdallah TABI a...@efficientip.com wrote:
Good afternoon,
Thank you for your really quick answer !
Ok let me give you more information.
As I said, your testing setup is wrong. Ticket should have a requestor, in
your case requestor is empty.
Let me show you
I've just created a new ticket at 4:24 PM on Tue with the user admin, and
in the field Due: I got Wed 10:24 AM which is the Resolve time not the
Response time of 15 min setted.
So, for us at the start the Due time is not what is expected.
*Abdallah Tabi*Support Team - a...@efficientip.com *4 rue
On Tue, Oct 1, 2013 at 6:29 PM, Abdallah TABI a...@efficientip.com wrote:
I've just created a new ticket at 4:24 PM on Tue with the user admin, and
in the field Due: I got Wed 10:24 AM which is the Resolve time not the
Response time of 15 min setted.
So, for us at the start the Due time is
Ok Ruslan,
We are going to create group/user with no admin right and we'll try it
again. I hope It will be better.
You were very helpful. If we find something else, we'll contact you.
Many thank you for your help Ruslan !
Kind regards / Cordialement
*Alexandre Leprevost*
Project Engineer /
On Tue, Oct 1, 2013 at 7:14 PM, Alexandre LEPREVOST a...@efficientip.comwrote:
Ok Ruslan,
We are going to create group/user with no admin right and we'll try it
again. I hope It will be better.
It's not about rights, it's not about groups. It's about requestors! Open
Create a new ticket and
Hi,
I don't understand what you see and what you don't see. May be screenshot
of history of a test ticket would be more helpful.
How do you test? If you test everything using one login then you will fail
to see any good results.
On Mon, Sep 30, 2013 at 5:32 PM, Alexandre LEPREVOST
