Hi,
I have been reading the wiki on the approval system. I managed
to get it all setup and working.
Just wondering if I have it right. Looks like I have to create two
queues, one for the user to make an approval ticket, and the other for
the actual approval ticket (___Approvals).
Alex,
There are several ways to set up an Approval WorkFlow. We have 15
queues and not all use an approval mechanism. There is one set of 15
queues that uses 1 single queue as the Approval queue. Therefore, we
do NOt use RT's method, but do have approvals using the regular queue
