maybe try the following contribition:
http://wiki.bestpractical.com/view/NonTransitioningStatus
worked fine for me an now I can choose which statusses get set back
to open on correspondance
Justin
--
Justin Hayes
Support Manager
[EMAIL
I am running RT 3.6.3.
I would like to maintain the status of the ticket when an email is
received into the ticket.
I have modified the ./lib/RT/Action/AutoOpen.pm
my $status = $self-TicketObj-Status;
return undef if $status eq 'open';
return undef if $status eq 'new'
