On Wed, Mar 28, 2012 at 10:51:14AM -0700, David Good wrote:
> On 3/27/2012 5:36 PM, Kevin Falcone wrote:
> > On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
> You're right -- QuickCalls is exactly what we need. You can set Custom
> Fields as well, you just have to know the field's ID a
On 3/27/2012 5:36 PM, Kevin Falcone wrote:
> On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
>>
>> We have an existing RT 3.8.8 instance and our helpdesk manager has
>> noticed that they're creating a lot of similar tickets. We have several
>> custom fields definied and he'd like to be
David,
I'm not sure if this would work for you, but I've lalways used a script to
pre-fill any other ticket fields (CF's or otherwise) based on the existing
values of some other field.
If you know what those values are and they are consistent, that might work.
Kenn
On Tue, Mar 27, 2012 at 5:36
On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
>
> We have an existing RT 3.8.8 instance and our helpdesk manager has
> noticed that they're creating a lot of similar tickets. We have several
> custom fields definied and he'd like to be able to create certain
> pre-defined ticket typ
We have an existing RT 3.8.8 instance and our helpdesk manager has
noticed that they're creating a lot of similar tickets. We have several
custom fields definied and he'd like to be able to create certain
pre-defined ticket types that would automatically fill in the
appropriate values for these (
