Hi all, I'm having a problem with my new RT installation - when I try to enter a ticket thru the web interface, or by email, I get a DBD::mysql::st error as follows: The RT web interface reports: System error error: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71. context: ... 67: if ($self->{lock}) { 68: local $self->{dbh}->{RaiseError} = 1; 69: 70: my $sth = $self->{dbh}->prepare_cached(q{SELECT RELEASE_LOCK(?)}, {}, 1); 71: $sth->execute($self->{lockid}); 72: $sth->finish(); 73: 74: $self->{lock} = 0; 75: } ... code stack: /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71 /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:83 /usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:89 /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm:1254 Syslog reports (this from a mail submission): Aug 12 15:09:46 test-rt RT: DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505. (/usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:505) My environment is as follows: RT: 3.6.5 OS: CentOS release 5.2 (Final) DB: MySQL 5.0.45 (and from Admin/Tools/Configuration.html) Loaded perl modules Perl v5.8.8 under linux [...] DBD::mysql v3.0007; DBI v1.52; DBIx::SearchBuilder v1.53; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; [...] RT v3.6.5; RT::Interface::Email v2; The rest of the web interface seems to work fine; I can create queues, change perm's, etc. I just cannot seem to create a ticket. Any help gratefully appreciated... Thanks, Will
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com