Hi,
I dont want RT to create new tickets ID if the subject message contains the
expression we used in our old helpdesk response software.
How can i do this?
Ignoring the messages with fetchmail? (is this possible?)
By script telling RT to not create an
Hi Felipe,
If RT gets the message, it will always create the ticket, but you can use
an OnCreate scrip to delete it ( $self-TicketObj-SetStatus(Deleted) )
if the subject line meets your criteria. If you don't want a ticket to be
created at all, you probably need to keep it away from RT
On Fri, Oct 03, 2008 at 05:09:50PM +0100, Filipe José Silva Clemente wrote:
Hi,
I dont want RT to create new tickets ID if the subject message contains the
expression we used in our old helpdesk response software.
How can i do this?
Ignoring the messages with
