Hi, I am a bit of a new-bie on setting up RT and having trouble upgrading RT from 3.8.4 to 3.8.9. (NB: RT 3.8.4 was installed using yum)
Problem: Upgrade seemed to complete successfully, but strangely enough when I login to RT, it still shows me version 3.8.4. I am running RT on the following setup: Fedora Core 12, Apache 2.2.14, MYSQL 5.1 PS: I read in a thread (http://www.gossamer-threads.com/lists/rt/users/93541?search_string=3.8.4;#93541) that someone had a similar issue but upgrading to 3.8.8, however, not sure what is meant by "manually installed to 3.8.8". I followed the steps detailed below to perform the upgrade: -- unpacked tar xzvf rt-3.8.9.tar.gz cd rt-3.8.9 ./configure --prefix=/etc/rt3/ -- checked for missing dependencies by running: make testdeps -- script reported some missing dependencies, ran the following command: make fixdeps I was notified to configure the CPAN shell, ran the following command to configure it: /usr/bin/perl -MCPAN -e shell when prompted installed Bundle::CPANxxl After this completed... CPAN -- (typed "exit") -- rechecked for missing dependencies by running: make testdeps -- ran upgrade make upgrade ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Congratulations. RT has been upgraded. You should now check over /etc/rt3/etc/RT_Config.pm for any necessary site customization. Additionally, you should update RT's system database objects by running /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ -- updated database objects by running: /etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade password: ++++++++ (upgrade to 3.8.9) -- cleared mason cache dir: rm -fr /etc/rt3/var/mason_data/obj -- stopped and started web-server service httpd stop service httpd start I would appreciate it if someone would point me in the right direction. Thanks, Walid
