I'd also second that, but haven't heard of someone who succeeded yet.
Best
--
View this message in context:
http://old.nabble.com/RT-and-CRM-functions-integration-tp33420185p33708586.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Petr,
You could set up a CF where the values you set up link to something in the
CRM system. You could even set up the CRM values you want and link those to
the values of the first CF and then use those values in an array in a scrip
to give you some results.
Kenn
On Fri, Apr 13, 2012 at 12:06
Hello,
this is the question that crossed also my mind few days ago. We are the
company using RT and now we want to start using some CRM system. Well,
not the whole one, but some sort of it, let's say addressbook on steroids.
I've tried to google it and among many crap I've found this thread
What do service companies based around RT do when they formalise their
sales processes? I've only ever seen CRM done completely independently,
but now I'm wondering if there's a better way. RT is the opposite of a
CRM (the scale of the numbers and the direction of the communication are
inverses)
