Hi everyone,
Is it possible to add a new ticket status to RT, like a closed status for
instance?
Is it possible to show ticket resolution time graphs by working hours
time? ie calculating the resolution time using only the working hours of the
week, say from 9 am to 6 pm?
Thanks in advance,
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On Wed, 06 Apr 2011 00:07 +0100, Houcem HACHICHA
houcem.hachi...@gmail.com wrote:
Is it possible to add a new ticket status to RT, like a closed status
for instance?
Yes, see http://requesttracker.wikia.com/wiki/CustomStatuses
