Re: [rt-users] Redacting details from ticket emails?

2013-02-28 Thread Dominic Hargreaves
On Thu, Feb 28, 2013 at 09:15:38AM +0800, Craig Ringer wrote: I've noticed a feature we've come to rely on in Eventum, our old support system, that I can't seem to find in RT. It must've come up for people here so I'm wondering how you handle it. Sometimes customers send passwords and other

Re: [rt-users] Redacting details from ticket emails?

2013-02-28 Thread Craig Ringer
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 02/28/2013 06:20 PM, Dominic Hargreaves wrote: And the shredder will need superuser access too. I guess you'd want to be pretty careful about who you let erase data from the database in this way, so depending on your organisation this may or

Re: [rt-users] Redacting details from ticket emails?

2013-02-28 Thread Tim Cutts
On 28 Feb 2013, at 01:15, Craig Ringer cr...@2ndquadrant.com wrote: Hi all I've noticed a feature we've come to rely on in Eventum, our old support system, that I can't seem to find in RT. It must've come up for people here so I'm wondering how you handle it. Sometimes customers

Re: [rt-users] Redacting details from ticket emails?

2013-02-28 Thread Robert Wysocki
Dnia 2013-02-28, czw o godzinie 18:47 +0800, Craig Ringer pisze: On 02/28/2013 06:20 PM, Dominic Hargreaves wrote: And the shredder will need superuser access too. I guess you'd want to be pretty careful about who you let erase data from the database in this way, so depending on your

[rt-users] Redacting details from ticket emails?

2013-02-27 Thread Craig Ringer
Hi all I've noticed a feature we've come to rely on in Eventum, our old support system, that I can't seem to find in RT. It must've come up for people here so I'm wondering how you handle it. Sometimes customers send passwords and other details in by email. We don't want those floating around