There is an option to notify you if there are unread messages on a ticket:
http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications
This can be set as a global option or at the individual level by going
to Logged in as Settings Options. Look for Notify me of
Hello,
When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?
Regards,
