Re: [rt-users] Reuse RT System Saved Searches for all users

2011-05-04 Thread Kenneth Crocker
Lars, All searches are saved based on two things; personal and group membership. Therefore, I give all the search rights (See, Create, Load, etc.) to all privileged users, GLOBALLY. Reason, you can only see a search that either you own or for a group you are a member of. Granting those search righ

Re: [rt-users] Reuse RT System Saved Searches for all users

2011-05-04 Thread Raed El-Hames
ractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Lars Reimann > Sent: 04 May 2011 11:43 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Reuse RT System Saved Searches for all users > > Hi, > > we stored a saved search (Tickets) in "R

[rt-users] Reuse RT System Saved Searches for all users

2011-05-04 Thread Lars Reimann
Hi, we stored a saved search (Tickets) in "RT System's saved searches" with the intention to make the search visible to all users. However, normal users cannot even see saved searches. We do require users to load them only and i gave the showsavedsearch and loadsavedsearch to every one. It