Hello,
I have been trying to figure out the best way for someone to
create/modify/assign a custom field to a specific queue, but can't seem to
figure out the correct rights to be able to do this. I have a group of users
that have access to 2 queues. One queue they can only create, comment, and
reply to a ticket. The second queue they have the ability to "work" tickets
(i.e. they can create/take/reply/comment/resolve/etc tickets in this queue). I
would like to be able to have a user create a new custom field for tickets in
their "workable" queue, but not make any changes to any custom fields that
aren't applicable to their "non-workable" queues. Any one have any ideas on
how to make this happen? I can create custom fields for their "workable" queue
and manually set the custom fields to have the correct rights in the "workable"
queue, but I would rather them have the ability to create a custom field and
assign it to their queue and be able to modify the custom field in their
tickets. I have the following permissions set up:
Global Group Rights:
AdminCustomFieldShowConfigTab
Group Rights for Queue:
AssignCustomFieldsCreateTicketModifyTicketOwnTicketSeeQueueShowACLShowOutgoingEmailShowTicketShowTicketCommentsStealTicketTakeTicket
These rights allow a user to create a custom field, but they can't see it once
created, only people with the Global right SeeCustomField and ModifyCustomField
can access these. After the custom field is created I have to modify the
custom field to have the SeeCustomField and ModifyCustomField for the group of
users to modify the custom field.
Is there a way that when a custom field is created the "Applies to Queues" can
show up in the new custom field form? Is there a way to have a user have
"admin" access to any custom field that "Applies to" their queue that they have
ModifyTicket in?
Any help would be greatly appreciated.
Thanks,
Jared
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