Hi There I'm relatively new to RT but so far it's proven to be a very useful tool! I am having a slight problem after setting it up on a new server/upgrading to RT 3.6, specifically where my Exim setup tries to deliver messages to RT queues.
My current setup details: Debian etch Apache 2 Mysql 5.0.32 Exim 4 RT 3.6 The frontend is 100 % operational, and outbound RT responses are sent succesfully. But I'm struggling to find an answer for what happens below. The following is an extract of my exim log file: 2007-10-23 22:24:46 1IjryT-0003tY-4j == |/usr/local/rt3/bin/rt-mailgate --queue "Administration" --action correspond --url http://localhost/ < [EMAIL PROTECTED]> R=rt_correspond T=address_pipe defer (0): Child process of address_pipe transport returned 75 (could mean temporary error) from command: /usr/local/rt3/bin/rt-mailgate This led me to try and run the command being used manually, but the output as you can see below isn't really a direct error and confusing me :P rt-server:/home/paul# cat ./mail.msg | /usr/local/rt3/bin/rt-mailgate --queue "Administration" --action correspond --url http://localhost/ RT server error. The RT server which handled your email did not behave as expected. It said: %# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC %# <[EMAIL PROTECTED]> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/copyleft/gpl.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <%flags> inherit => undef # inhibit UTF8 conversion done in /autohandler </%flags> <%ARGS> $queue => 1 $action => "correspond" $ticket => undef </%ARGS> <%init> $m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS); use RT::Interface::Email (); # It's an exporter, but we don't care $r->content_type('text/plain; charset=utf-8'); $m->error_format('text'); my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS ); if ( $status == 1 ) { $m->out('ok'); if ( $Ticket->Id ) { $m->out( 'Ticket: ' . ($Ticket->Id || '') ); $m->out( 'Queue: ' . ($Ticket->QueueObj->Name || '') ); $m->out( 'Owner: ' . ($Ticket->OwnerObj->Name || '') ); $m->out( 'Status: ' . ($Ticket->Status || '') ); $m->out( 'Subject: ' . ($Ticket->Subject || '') ); $m->out( 'Requestor: ' . ($Ticket->Requestors->MemberEmailAddressesAsString || '') ); } } else { $RT::Logger->error( "Could not record email: " . $error ); if ( $status == -75 ) { $m->out( "temporary failure - " . $error ); } else { $m->out( 'not ok - ' . $error ); } } $m->abort(); </%init> rt-server:/home/paul# As you can see there's no real "error" to look for. I've been googling forever trying to find a answer, but every case i've looked at least has some kind of proper error to more or less identify the issue. "/usr/local/rt3/bin/rt-mailgate" has execute permissions, and the shebang's are also correct (#!/usr/bin/perl -w). I hope someone can point me in the right direction :) Thanks Paul
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