Re: [rt-users] Saved Search with more information

2011-08-08 Thread Gerard FENELON
I am not sure but you might be looking for ColumnMap Gerard On 2011-08-05 17:43, Scott Benson wrote: No update on this? -- Scott Benson A1 Networks (707)570-2021 x203 On 8/2/11 2:13 PM, Scott Benson wrote: Is it possible to get custom information inside the Query Builder? We are trying to

Re: [rt-users] Saved Search with more information

2011-08-08 Thread Scott Benson
Thanks for the reply Gerard. Not sure what ColumnMap is, but basically what we're looking to do is only list tickets in a custom search that have had time worked, within a certain time frame. Also showing the Sum(Transactions.TimeWorked) as a field. This can be accomplished via Mysql

Re: [rt-users] Saved Search with more information

2011-08-08 Thread Ruslan Zakirov
If everything works as expected then ticket's time worked field should hold correct sum. This value you can display in search results without custom code. Regards, Ruslan. From phone. 08.08.2011 22:39 пользователь Scott Benson sben...@a-1networks.com написал: Thanks for the reply Gerard. Not

Re: [rt-users] Saved Search with more information

2011-08-08 Thread Scott Benson
i don't want the entirety of the time worked...only time worked based on the month. IE Time worked this month 30mins, time worked last month 255 minutes. Hence the Transactions.Created between DATE_FORMAT(NOW(),%Y-%m-01) - interval 0 month and DATE_FORMAT(NOW(),%Y-%m-01) - interval -1 month

Re: [rt-users] Saved Search with more information

2011-08-08 Thread Ruslan Zakirov
Hi, Then for sure you need ColumnMap definition. Search for ColumnMap files in share/html/Elements, open any and examine. It's pretty straightforward how to modify these files, however code you need at the end can be complex. Start from a basic experiments of adding new column and using it in

Re: [rt-users] Saved Search with more information

2011-08-05 Thread Scott Benson
No update on this? -- Scott Benson A1 Networks (707)570-2021 x203 On 8/2/11 2:13 PM, Scott Benson wrote: Is it possible to get custom information inside the Query Builder? We are trying to get time worked based on transactions between a time frame to show in a custom search. Basically we

[rt-users] Saved Search with more information

2011-08-02 Thread Scott Benson
Is it possible to get custom information inside the Query Builder? We are trying to get time worked based on transactions between a time frame to show in a custom search. Basically we want to have a page for clients to log in with their user/pass and see a page that shows, tickets with time