All,
In RT 3.8.4;
All of my requesters are in our ldap, and they can sign in to RT fine.
So, that part is working. However; it turns out that a lot of our tickets
are opened by users calling our help desk, and the help desk opens the tickets
on the actual requesters behalf.
Le mercredi 15 juillet 2009 18:38, Lander, Scott a écrit :
They would like to have some mechanism to find the users name,
or email, by searching the ldap for it. Best would be an auto fill field
which would narrow the search as they type in the address, but, I am open
to any
