On Fri, Aug 07, 2009 at 05:00:21PM -0400, Lander, Scott wrote:
All,
A couple of questions about escalations :
We want to escalate tickets if the have not be taken after an
hour.Escalating
means, for us, changing the priority ( start at 5, count down to 0)
All,
A couple of questions about escalations :
We want to escalate tickets if the have not be taken after an hour.
Escalating means, for us, changing the priority ( start at 5, count down to 0)
and also, notify the queue CCAdmin.This would only happen during our work
