Hi,
I am trying to implement a few different workflows in RT and I think I
might need some help. I've read
http://wiki.bestpractical.com/index.cgi?WorkFlow which is a very useful
document for some workflows. But I am actually looking for a simpler
solution. I want to direct a ticket through
Foo -> Bar -> Quux -> Bazonk -> Resolved - with the possibility to
freely jump to the other states but defaulting to the next logical step.
I see it's possible to do this with "on close" -> "create ticket" but it
seems overly complicated for this simple need. In our
soon-to-be-put-down OTRS we just added aliases for the states (Foo =
New, Bar = Open, Quux = Open, Bazonk=Open). This kind of did the trick.
TIA,
Per.
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