I got an out-of-band response from someone on this issue. He basically said
that because I used "On Correspond" and not "User Defined" that the "Custom
Condition" code would never fire. Is this accurate? If so, I'm wondering why it
was working on my test box.
Stephen Cena
Senior Systems
stpractical.com>
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Skipping Scrip #X because it didn't Prepare
Message-ID: <147b8081-d7dc-0c02-d01f-6c8b42ee1...@bestpractical.com>
Content-Type: text/plain; charset=windows-1252; format=flowed
Do you have anything in the "Custom
Do you have anything in the "Custom action preparation code:" box? If
not, try adding:
return 1;
so the Prepare step returns successfully.
On 8/12/16 1:50 PM, Cena, Stephen (ext. 300) wrote:
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test box:
Description: On Correspond Reopen Rejected/Resolved Tickets
Condition: On Correspond
Action: User Defined
Template: Blank
Custom cond:
If
