We have been using RT for a long time now (3 or 4 years?) and have had
great success. Starting sometime in Aug, we found that there was a
LARGE delay when ever updating a ticket in ANY way that would include
sending emails. Since it was also that start of the school year, we
just assumed
Sorry to reply to my own... but since it was after work hours, I
commented out the section that I thought was slowing things down:
# unless ( close $mail ) {
# die close pipe failed: $! if $!; # system error
# sendmail exit statuses mostly errors with data not software
# TODO:
On Fri, Nov 04, 2011 at 04:56:49PM -0400, Kevin Squire wrote:
Sorry to reply to my own... but since it was after work hours, I
commented out the section that I thought was slowing things down:
This isn't RT being slow, this is the command you pipe mail to being
slow. It may be doing DNS
