Hello,
We have just installed RT and are trying to roll it out to our
internal folks. At a demo yesterday, some of our senior members had a
number of questions about RT's capabilities. I was able to answer some
based on research, but here are a couple outstanding ones I couldn't
answer. Does
AJ,
Yes, yes, and yes.
!) there are a number of ways to do this. You can modify the tickete create
html file to drop owners from the display OR simply write a global scrip to
force Nobody into the Owner field (a more simple answer).
2) Not much experience with it, but I believe so. I think I
2.) Is there any way to include screenshots (or other images) in the
ticket body? I see there is a multitude of options for rich text
display, including a paste from Word but I don't see anything about
Just upload the image as an attachment.
Discover RT's hidden secrets with RT Essentials from
Kenneth, thanks for your help.
I know there are the Group Rights for the Group Dashboard. I am
logging in as root, which has access to everything in the Global -
Group Rights section (which looks to be the same as the Groups- Group
Rights section). I still don't see where to go to create that
2.) Is there any way to include screenshots (or other images) in the
ticket body? I see there is a multitude of options for rich text
display, including a paste from Word but I don't see anything about
Just upload the image as an attachment.
I know we can upload attachments, this would be
AJ,
It works just like saved searches. You have to be a member of a specific
group in order to save a dashboard for the group. Just like you have to be a
member of a group to save a search for that group.
When you create a new dashboard, there is a drop-down selection for where
you want to save
Hi Kenn,
Ah, that's what I was missing. You can create a Group Dashboard for
only those groups you are a member of. I was playing around with Root,
having every priv granted to it EXCEPT for groups, thinking it could
do anything. Of course, regular users are granted to groups. I should
probably
Jerrad,
I suppose I could advocate sending an e-mail in to create a ticket
with screenshots, but then we'd have to set up a mail address for each
queue (as I understand how it works) when currently we would only have
a mailbox for a certain limited number of queues. Not a big deal I
guess. Also,
On Thu, Jun 17, 2010 at 14:51, AJ Ferrigno aj.ferri...@gmail.com wrote:
Jerrad,
I suppose I could advocate sending an e-mail in to create a ticket
with screenshots, but then we'd have to set up a mail address for each
queue (as I understand how it works) when currently we would only have
a
AJ,
Why not just give yout UserId the SuperUSer privilege so you can sign on as
yourself and see everything as though you are root. You can also add
yourself to groups, etc. as well. Less hassle.
For me, once we have done an install, I sign on as root, grant myself the
SuperUser privilege then
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