Re: [rt-users] Some users are losing their rights every night

...@lists.bestpractical.com] On Behalf Of Nathan Hurt Sent: Tuesday, August 18, 2009 10:23 AM To: 'Kenneth Marshall'; 'Ken Crocker' Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] Some users are losing their rights every night I cleared the Mason cache and I will see if the issue

Re: [rt-users] Some users are losing their rights every night

Networks, Inc. -Original Message- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Tuesday, August 18, 2009 9:13 AM To: Ken Crocker Cc: Nathan Hurt; 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] Some users are losing their rights every night On Mon, Aug 17, 2009 at 02:38:59PM

Re: [rt-users] Some users are losing their rights every night

] On Behalf Of Nathan Hurt Sent: Tuesday, August 18, 2009 10:23 AM To: 'Kenneth Marshall'; 'Ken Crocker' Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] Some users are losing their rights every night I cleared the Mason cache and I will see if the issue occurs again. The user was still

[rt-users] Some users are losing their rights every night

HI All, I am new to administrating RT and I am not sure where to begin troubleshooting this problem. I have looked at the Wiki and have looked through the archived rt-users thread. I am currently using RT 3.8.2 on an Ubuntu server. Issue: Users have been granted rights through group membership

Re: [rt-users] Some users are losing their rights every night

Nathan, A couple questions first: 1. Do you grant all the rights via the WebUI? 2. Do you put the Users in a pre-defined group or do you grant them User rights to those queues? 3. Do you have any nightly Cron processes running? 4. Does this happen to only the NEW users and if so,

Re: [rt-users] Some users are losing their rights every night

Crocker [mailto:kfcroc...@lbl.gov] Sent: Monday, August 17, 2009 2:12 PM To: Nathan Hurt Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] Some users are losing their rights every night Nathan, A couple questions first: 1. Do you grant all the rights via the WebUI? 2. Do you put

Re: [rt-users] Some users are losing their rights every night

*From:* Ken Crocker [mailto:kfcroc...@lbl.gov] *Sent:* Monday, August 17, 2009 2:12 PM *To:* Nathan Hurt *Cc:* 'rt-users@lists.bestpractical.com' *Subject:* Re: [rt-users] Some users are losing their rights every night Nathan, A couple questions first: 1. Do you grant

Re: [rt-users] Some users are losing their rights every night

it. Nathan Hurt Barracuda Networks, Inc. From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Monday, August 17, 2009 4:53 PM To: Nathan Hurt Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] Some users are losing their rights every night Nathan, I

Re: [rt-users] Some users are losing their rights every night

Hello Nathan, Do I understand it right that each night rights you granted to a group disappear? Do you re-grant the same set of rights to the same group again and everything works again? What exactly do you do to fix the problem? Do you use shrink-cgm-table.pl script? Is it possible that you run

Re: [rt-users] Some users are losing their rights every night

-users@lists.bestpractical.com' *Subject:* Re: [rt-users] Some users are losing their rights every night Nathan, I understand your confusion. This is a tough one. I have another question. When the Users lose their rights, does the bottom box (making them privileged) on the User's profile get

[rt-users] Some users are losing their rights every night

Forgot to reply to all. From: Nathan Hurt Sent: Monday, August 17, 2009 8:00 PM To: Ruslan Zakirov Subject: RE: [rt-users] Some users are losing their rights every night Hi Ruslan, They lose their rights in so much as when they log in next time the user