We use RT's started date to generate statistics on how quickly we
action issues, but noticed that emailing a ticket does not update the
started date.
Is there a workaround for this?
I realize we could look at all transactions for a given ticket and
find the earliest one where the transaction is
On Thu, Jul 09, 2009 at 10:10:50AM -0600, Sara Kinner wrote:
We use RT's started date to generate statistics on how quickly we
action issues, but noticed that emailing a ticket does not update the
started date.
Is there a workaround for this?
I realize we could look at all transactions
