Thanks for you reply.
Found a solution which will not conflict with others and hides my
internal hostname. Tickets now look like:
[MHC-Ticket #123] - Original subject
Am 23.02.2012 15:25, schrieb Thomas Sibley:
> On 02/23/2012 07:58 AM, Matthias Henze wrote:
>> when a reply is sent by email the
On 02/23/2012 07:58 AM, Matthias Henze wrote:
> when a reply is sent by email the ticket id in the subject looks like
> [hos.name #213] - how can i replace the host name with "Ticket"
You don't want to do this because it means your RT might interact poorly
with another RT. Please read the section
Hi,
when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with "Ticket"
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcso
