[rt-users] Support Contract Client Check

Hi, I am running RT 3.8.4 and have created a custom field, with a list of all our clients, so that the client name is selected from the list when creating or updating a ticket. I am now looking to implement a way of checking if the client's support contract has not expired (and perhaps even,

Re: [rt-users] Support Contract Client Check

Hi, This is possible, if you find a Way to Store The support Contract information. Good starting Point is Asset tracker in this Case, where you can Store The information. Based on The customfield with The Client information and a Tiny Script you can Link to The Contract and also you can Grab

Re: [rt-users] Support Contract Client Check

. Hope this helps. Regards; Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider Sent: 24 March 2011 11:54 To: rt-users@lists.bestpractical.com Subject: [rt-users] Support Contract Client Check Hi, I am running RT 3.8.4

Re: [rt-users] Support Contract Client Check

custom fields within my RT. Hope this helps. Regards; Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider Sent: 24 March 2011 11:54 To: rt-users@lists.bestpractical.com Subject: [rt-users] Support Contract Client Check

Re: [rt-users] Support Contract Client Check

-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider Sent: 24 March 2011 11:54 To: rt-users@lists.bestpractical.com Subject: [rt-users] Support Contract Client Check Hi, I am running RT 3.8.4 and have created a custom field, with a list of all our clients, so that the client name