On Thu, Apr 16, 2015 at 09:06:13PM +, Karres, Dean wrote:
Hi,
We hope to replace an ancient, homegrown ticketing system with RT. There is
a feature in the old system that my boss hopes is available in RT. This is
the idea of a worklog. Not every queue or ticket will require such a
Hi,
We hope to replace an ancient, homegrown ticketing system with RT. There is a
feature in the old system that my boss hopes is available in RT. This is the
idea of a worklog. Not every queue or ticket will require such a thing. It
might be possible that the Comments in RT will suffice.
The RT::Extension::HistoryFilter will do what you want. I use that in
it's default config to minimize the noise shown in the main ticket
history. All other things e.g Custom Field Changes are only viewable by
the History Tab.
Works really well.
--
Regards,
Aaron
On Fri, Apr 17, 2015 at
