Hi Aaron,
Scroll down on this page until you get to 'on status change from “new”
to “open”’
http://requesttracker.wikia.com/wiki/CustomConditionSnippets
Although I’m not clear what “First Time Fix” actually means to your
organization a simple scrip could modify a custom field from empty to
“Firs
Hello,
I am currently working on implementing a ticketing system for our store to
support warranty repairs on Apple products. To do this, we need to
periodically send in reports to Apple.
One of the things we need to report on is the “First Time Fix”. My plan was to
track tickets that have b
