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Hello, Does somebody know if it
is possible to change the order of transactions? The problem is that I have a
scrip that sends an email to the requestor when the RT user sends a reply
(correspond transaction) and another scrip that sends an email when the RT user
chooses to resolve the ticket. It seems as if RT handles the resolve action as
two separate transactions, a correspond and a status change transaction. This
results in two emails to the requestor. Does anybody know how I can solve this?
Is it possible to configure RT to perform the status change transaction first? If
it would be possible, then the problem would be solved because then I may set a
status check condition in the correspond scrip. Any help or tip would be
appreciated. Best regards Marie Gellbäck Developer |
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